Service Level Agreement

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Service Level Agreement 2017-04-21T22:26:27+00:00

Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Traccar Ltd and the Customer for the provisioning of services required to support and sustain the product or service.

This Agreement remains valid until superseded by a revised agreement.

Service Scope

The following Services are covered by this Agreement:

  • Email support
  • Forum and GitHub support
  • Server availability

Service Availability

Services are usually provisioned within 24 hours of payment.

Email, forum and GitHub support tickets are accepted 24 hours per day, 7 days per week. Tickets are usually processes within 10 hours of submission. In some cases the delay can be up to 24 hours of submission.

Traccar Ltd does not provide own hosting services. Server hosting services are provided by DigitalOcean platform. DigitalOcean guarantees a 99.99% Uptime SLA.