These Terms govern the traccar.org website, forums, hosted subscriptions, and professional services provided by Tananaev Solutions, a trade name of Anton Tananaev ("we", "us"), at 1360 Redwood Ave, Redwood City, CA 94061, United States. Contact: support@traccar.org.
Each section applies to the website or services it describes. Subscription provisions also cover free trials. General provisions on acceptable use, liability, and governing law apply across the website and our services.
Traccar apps and self-hosted software are governed by their own licenses. Installing or using them alone does not make you a hosted-service customer or include support from us. When you access our hosted services through an app, these Terms apply to that service use.
You accept these Terms when agreeing to them at registration or purchase. You must have legal capacity to contract and, if acting for an organization, authority to bind it.
Secure your credentials, manage authorized users, and promptly report unauthorized access. You must not violate privacy or other rights, upload unlawful content or malware, disrupt the website or services, or bypass security or usage restrictions.
We and our licensors retain rights in our materials, subject to applicable licenses. Our Privacy Policy describes our handling of personal information.
Free resources are provided "as is" and "as available", without implied warranties to the extent permitted by law.
By posting to the forum, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and retain your posts, and to edit them for formatting, clarity, or moderation, to operate the forum and preserve discussions. You retain ownership of your content. This license continues after account closure or a removal request, subject to applicable law. Account deletion does not automatically remove public posts. We may retain posts to preserve discussions, while removing or anonymizing personal data where required by law.
Do not publish information you are not entitled to disclose. We may edit or remove unlawful or infringing content, spam, or other violations and restrict responsible accounts, explaining our action where appropriate and lawful. Contact support to request removal or review of a moderation decision.
Your order specifies the service, price, billing period, and usage limits. Hosted services are subject to our Service Level Agreement ("SLA"). Professional services follow the scope and fees agreed in writing; estimates are not fixed prices unless agreed.
If documents conflict, a separately agreed written contract takes priority, followed by your order, the SLA for service-level matters, and these Terms. Any applicable data processing agreement takes priority for personal-data processing. Mandatory legal rights always prevail.
We provide paid services with reasonable care and skill, in accordance with your order and SLA. We do not promise uninterrupted or error-free operation beyond our express commitments and applicable law.
Prices, currency, taxes, billing frequency, and trial terms are disclosed before purchase. Unless your order states otherwise, subscriptions renew automatically until cancelled, and you authorize recurring charges at the disclosed rate. Trials are available once per customer and convert to paid subscriptions unless cancelled before they end. Keep your billing and contact details accurate.
Cancel renewal through the management link in your subscription or billing emails, or email support@traccar.org from your billing address. Contact us if you cannot access the link. Email cancellation takes effect for renewal purposes when received; we will confirm it. Service continues until the paid period ends unless you request earlier closure. Cancelling during a trial prevents the first charge.
Cancellation alone does not entitle you to a refund for a paid period. Refund rights under your order, these Terms, the SLA, and applicable law remain unaffected. We will refund charges taken after timely cancellation. Consumers retain mandatory withdrawal and other rights; contact us to exercise them without any required wording.
You must not unlawfully track people or devices. Tracking requires a lawful basis and any required notice, authorization, or consent; device ownership alone may not suffice.
Unless your order states otherwise, hosted tracking allows 1,000 location reports and 5 outgoing emails per device in any rolling 24 hours, subject to your plan's device limit. If usage continues to exceed your plan’s limits after repeated notices, you authorize us to upgrade your subscription to the lowest standard tier that accommodates that usage, at its published price. Before the upgrade, we will notify you of the new tier, limits, price, and effective date and give you a reasonable opportunity to reduce usage or cancel. We will comply with legally required notice periods and obtain any additional consent required by law. Higher tiers do not increase the per-device limits above unless expressly stated. If no suitable upgrade is available or it cannot lawfully proceed, we may restrict excess usage or suspend the affected service under these Terms.
Tracking depends on device configuration, satellite reception, mobile networks, and internet access. Reports and notifications may be delayed, inaccurate, or unavailable. Do not rely on the services for emergency response or as the sole safeguard against serious harm.
You retain ownership of your data and authorize us to process it only to provide, secure, and support the services, follow lawful instructions, and comply with law. Our Data Processing Agreement forms part of these Terms where we process personal data on your behalf.
Export needed records before service ends; continued access is not guaranteed afterward. When a Tracking Account subscription ends, the account is disabled; disabling it does not itself delete stored data. Data remains subject to the DPA's return and deletion provisions. Backups are not included unless expressly agreed in writing. We use redundant database storage, but redundancy is not a backup and does not guarantee recovery from deletion, corruption, or other data loss. Any additional retention or recovery commitments must be agreed in writing. Our security, retention, and deletion obligations under applicable law and any data processing agreement remain unaffected.
We may suspend or terminate affected services for material breach, non-payment, or legal requirements. Where reasonably possible, we will explain the reason and allow a reasonable opportunity to remedy it. Immediate action may be necessary for unlawful activity, security threats, or risks of harm. Restrictions will be proportionate; access will be restored when the grounds for suspension are resolved.
You may terminate if we fail to remedy a material breach within a reasonable period after notice. If we discontinue service for reasons unrelated to your breach, we will give reasonable advance notice where practicable and any notice required by law. Refunds follow your order and applicable law. Accrued rights and obligations survive termination.
Nothing excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be limited. Mandatory consumer rights remain unaffected.
Subject to those exceptions, we are not liable to business customers for indirect or consequential loss, or lost profits, revenue, or business opportunities. Our aggregate liability to a business customer is limited to fees paid or payable for the services in the 12 months before the event giving rise to the claim; related events count as one event.
These business exclusions and cap do not apply to consumers. For consumers, we are responsible for reasonably foreseeable loss caused by our breach or failure to use reasonable care and skill, subject to applicable law.
California law governs these Terms, excluding its conflict-of-law rules. Business disputes are subject to the exclusive jurisdiction of California state or federal courts. Consumers retain mandatory protections of their country or state of residence and access to courts available under mandatory law.
We may update these Terms or the SLA for legal, security, or service changes. We will give reasonable advance notice of material changes where practicable and comply with legally required notice and consent requirements. Changes are not retroactive. If a material change adversely affects your paid service, you may terminate before it takes effect. Refunds follow your order and applicable law.
These Terms and the contract documents identified above form the agreement without excluding liability for misrepresentation or non-waivable rights. If a provision is unenforceable, the remainder continues to the extent permitted by law. Delay in exercising a right does not waive it.