If you have problems with connecting your device to the server please follow the steps below.
Check tracking server logs:
If server receives any data from device (even if the port is wrong), you should be able to see HEX messages in the log. If there are HEX messages in the log, go to point 2. If there are no HEX messages in the log, go to point 4.
If there are HEX messages in the logs, you need to check following things:
Unknown devicewarning, then it means that you haven't registered device on the server. To fix this issue, add device with unique id you see in the log through web console.
INFOrecord with coordinates, then it means that data is decoded correctly. Possibly you need to wait a little bit for device to show up in the web console.
There are two main possibilities:
If you don't see HEX message in the log, it means that server doesn't receive any data from your device. Possible reasons:
Please read following information:
First of all you should check if Traccar process is running and it's listening for ports locally. On Linux and Mac you can use
ps command line tools. On Windows you can use Process Explorer.
If process is running and listening on ports, but port check tool still shows that ports are inaccessible, then there must be some network issue. It's impossible to cover every possible network problem, but here is a list of most common issues you might want to check for: