Adding Device TK905-4G

Hi,

I am trying to add a TK905-4G device to the Traccar web browser portal & the app but when I do this it is showing as offline. I know the device is working as I can see it in another App.

Is there a setting I am missing somewhere?

Thanks

What were the results from troubleshooting ?

https://www.traccar.org/troubleshooting/

Sorted this the device is using port 5015

Aaron, does it happen to you that it stops sending data automatically if the tracker doesn't move?

Ours seem to keep pinging locations even when not moving.