Geofence selection” field missing in notifications
Have you tried recreating everything, including the device. Device, geofence and notification.
To facilitate the diagnosis and save time, would you like us to provide the credentials for the relevant user account so that you can access the system directly and review the configuration on your side?
Please note that you will already see several geofence zones created on the account, which we are currently using for testing.
Despite completely recreating the trucks, the geofence zones, and notifications, the issue persists: trucks enter the zones, but no events or notifications are generated.
We believe that direct access to the account will allow you to more quickly identify the cause of the problem and propose an appropriate solution.
Please confirm if we can send you the credentials.
Best regards,
Alpha Amadou Baldé
That would be beyond free forum support, but if you're interested in paid support, you can email details to the support address.
What is your hourly rate and the estimated cost for diagnosing and fixing this specific geofence event issue?
Hello Anton,
I just wanted to inform you that I have sent the request for paid support to the Traccar team with all the details regarding our geofence and notification issue.
They should now be able to review the request and contact us for the next steps.
Thank you again for your guidance and support in this process.
Best regards,
Alpha Amadou Baldé