Help with Protocol - CCTR 830-4G

Anton Tananaev 4 years ago

Looks like standard Huabao protocol to me, so it should be supported. Do you have logs? Have you already completed troubleshooting guide?

Iceberg 4 years ago

Hi Anton
Thank you. I have registered an account with you on your shared server. I have configured the device for port 5015. It is still showing as offline.
I have turned off our firewall, I’ve also tried all the different ports for chinese clones, I’ve followed troubleshooting but I think I cant check logs when I’m using your shared server?

Anton Tananaev 4 years ago

What shared server are you using?

Iceberg 4 years ago

The details are:
Server: https://server.traccar.org/
IP: 45.55.84.20

Anton Tananaev 4 years ago

That's our subscription server. Please contact support email address and we'll check the server for you.