Suntech ST300

vinicesar 4 years ago

Hello good day,
I saw that it was already mentioned here in the forum regarding the equipment of the ST-300 line, I have the protocols and I wanted to know how I can connect a platform. because I put the IMEI and it does not connect. I'm a beginner and I'm starting so I don't quite understand.
I've also tested it with the traccar client on the cell phone and it connected normally.

Anton Tananaev 4 years ago

You have to configure the device to report to the server.

vinicesar 4 years ago

I already had it configured, but it didn't work, in the IMEI part I put the full IMEI or just the serial? I already worked with the trackers in another company, and I know how to configure it, the problem is precisely the connection to the platform. I'm putting the correct ip and port (5011)

Anton Tananaev 4 years ago

You need to put whatever your device is reporting as an id. I would also recommend to follow our troubleshooting guide.