TK116 Status Offline

Dears,
I have a gps device tk116 after set server with ports listed here
https://www.traccar.org/clones/
in addition with port 5064
I got sms SET Server Ok yet status is offline

please any help regarding this issue

Have you followed troubleshooting guide?

Dear Thanks for your Advise

It turns out the it's ISP Issue

thanks again