error notifiations

Servirastreo3 years ago

Hello, does anyone know how I can solve it, I have approximately 80 vehicles on the platform, but notifications by email or web do not reach many

Anton Tananaev3 years ago

What have you checked so far yourself?

Servirastreo3 years ago

I have only compared the configuration with the vehicles that if they are sending notifications and everything seems to be fine

Anton Tananaev3 years ago

Unless you provide more details and specific information, I don't think we would be able to help you.

Servirastreo3 years ago

the problem is that some vehicles receive the notofica con by mail, firebase, web and others not, and all are configured in the same way

Anton Tananaev3 years ago

We don't send any notifications to vehicles. We send notifications to users. And if some receive it and some don't, there has to be some difference.

Servirastreo3 years ago

sorry that I meant, some users do not receive notifications

Servirastreo3 years ago

I mean that some vehicles do not register events for example ignition

Anton Tananaev3 years ago

Events and notifications are slightly different things. Which one specifically are we talking about? If events, you need to look at the raw data (e.g. route report) to see why events are no generated.

Servirastreo3 years ago

there are some vehicles that do not always register ignition on events

Anton Tananaev3 years ago

OK, and what have you learned from checking the data?

Servirastreo3 years ago

I have all the users with exactly the same configuration

Anton Tananaev3 years ago

And the answer to my question is?

Servirastreo3 years ago

I don't know how to check the data