All notifications and alarms are deleted,

Jens2 years ago

Hello,

I know this explication might be a bit vague but it's because I have no idea what caused it.
In my account there are about 20 users and none of the others is an admin. For each account I attach a towing notification and a exit geofence notification.

This way clients can set up there own Geofences and the server starts reporting to them.
Today I wanted to create a new user and noticed that I could not select any notifications. When I check on the notifications page, all notifications are gone. I've already restarted the server but they are not coming back.

What could be causing this issue?

Jens2 years ago

After checking the logs I noticed that a user was able to delete the notifications for everyone. The user has no administrator rights.
How can this be resolved?

Jens2 years ago

As editing of a post is not possible on this forum I reply to my own thead in the search of a solution.

I know that you can attach notifications to a user or a device. The notifications were coupled to the users and apparently, as stated above, one user can modify or delete this for everyone. I put a user to read-only he cannot change his password anymore which I find a bit drastic.
In the documentation I found this kind of information as well and there is proposed to copy the notications for each user. This way each user has his own notifications.

As I want a plug and play product I wanted to set this for the users so they do not have to change anything anymore.

To resolve the issue I tried to add the notification to the device and put the device in read only. I do get a web notification but the mail notification does not work. Did anyone found a workaround for this?

Anton Tananaev2 years ago

You have to create separate notifications for each user instead of sharing the same instance between users.