Cant seem to remove Trackars from an Admin user

Kris 6 years ago

i have 2 admin users on my system 1 of them has every tracker assigned and the other should only have the ones that is assigned to them.

problem is there are 2 trackers I cant remove from that user. no matter what admin tries to remove them they wont remove.

any ideas anyone?

Anton Tananaev 6 years ago

Maybe too much historical data associated with it?

Kris 6 years ago

One of the trackers was added on Friday.
Admin user is the first user. But I managed to remove the other trackers from it.
Just missed those 2 when I did it but been unable to remove them since then

Anton Tananaev 6 years ago

What is the error you get when you try to remove those devices?

Kris 6 years ago

No errors, I untick the devices against the user close the devices dialogue. Nothing changes, I have rebootEd server stop start services, logged in and created other admins to do it.

Anton Tananaev 6 years ago

You have to check API calls. Use browser developer console.

Kris 6 years ago

yeah.

not a clue what that does.

ill rebuild the server its easier

Karl. 6 years ago

Can you check to see if the device you are trying to remove from them is assigned to a group? If so check if that user has access to that group

Kris 6 years ago

@karl
THANKS

thats exactly what it was. i removed thos trackers from the groups and then they removed automatically from the user.