Command que not receive by device

SJa month ago

Hi, I can send command to the device when the device is connected to the the server, the device would respond with a results. However, when I configure the data sending frequency to 300 secs, the command is sent but it can't be receive by the device. Any configuration I have miss out?

When the device is connected and the command was sent:

2024-05-12 04:25:56  INFO: [Tb53d711e] id: 352592572407672, command type: custom sent
2024-05-12 04:25:56  INFO: [Tb53d711e: teltonika > 183.171.80.129] 00000000000000100c010500000008010400010002200b010000da8b
2024-05-12 04:25:57  INFO: [Tb53d711e: teltonika < 183.171.80.129] 00000000000000150d01060000000d6640445801040401140253fb21010000b156
2024-05-12 04:25:57  INFO: Event id: 352592572407672, time: 2024-05-12 04:23:52, type: commandResult, notifications: 0
2024-05-12 04:25:57  INFO: [Tb53d711e] id: 352592572407672, time: 2024-05-12 04:19:09, lat: 0.00000, lon: 0.00000, course: 0.0, result: 01040401140253fb21

When the device is not connected:

2024-05-12 04:52:15  INFO: user: 1, report: route, from: 2024-05-12 03:45, to: 2024-05-12 04:59, devices: [19], groups: []
2024-05-12 04:52:31  INFO: [Taceb522f] id: 352592572407672, command type: custom sent
2024-05-12 04:52:31  INFO: [Taceb522f: teltonika > 183.171.80.129] 00000000000000100c010500000008010400010002200b010000da8b
2024-05-12 04:56:16  INFO: [Taceb522f: teltonika < 183.171.80.129] 000000000000004908010000018f6b26b16800000000000000000000000000000000000d05ef00f0001504c800450205b50000b6000042310b430fc644000003f10000c42b100001ef620400000000000100001f99
2024-05-12 04:56:16  INFO: [Taceb522f] id: 352592572407672, time: 2024-05-12 04:54:09, lat: 0.00000, lon: 0.00000, course: 0.0
2024-05-12 04:56:16  INFO: [Taceb522f: teltonika > 183.171.80.129] 00000001

I don't get any updates even when the device is connected to the server.

Thanks!

Anton Tananaeva month ago

Both examples you provided show that the device is online.

SJa month ago

Hi Anton, the second one I actually copy the section when the device is connected to the server just to show that the device did not response with the command I send earlier, you may look at the timestamp. Wondering if anything I can do to make sure the que command is received when the device is connected?

Anton Tananaeva month ago

You can try setting server.instantAcknowledgement to see if it helps.

SJa month ago

Thanks Anton, will give it a try and will update here if it works. Thank you.