Emails not sent for exiting geofence

samlink 3 years ago

Hello everyone, I'm on 5.3 and I'm not getting any notification email for my device that is exiting a geofence. Test emails working good.
I looked up in the events and it appears that the exiting event is registered before the device is reported as online. Can this be the issue?
Also, i got connected and disconnected event only a few seconds apart, even if I'm driving in the meantime. I was previously on 4.14 and the device I use worked flawlessly, so I don't think this is a tracker issue.

samlink 3 years ago

Here the events and timestamps I'm talking about
Description text

Anton Tananaev 3 years ago

Check logs for errors.

samlink 3 years ago

Forgot to mention: logs only report a "Signature does not match."
My gecoding is broken since installation, I don't know why. Can this prevent the emails from being sent?

Anton Tananaev 3 years ago

It should be easy to test.

samlink 3 years ago

Yes it was that. Thanks Anton.
Can you point me in the direction to resolve the issue with geocoding then? What's the signature mentioned in logs?

Anton Tananaev 3 years ago

What geocoding are you using?

samlink 3 years ago

Default locationiq. I even registered an account to increase the limit to 5000 requests per day.

Anton Tananaev 3 years ago

Try using different Java version.