last statut update error

franck kaze 4 years ago

hello, first, thank you for everything
for a while when I look at the platform, the last update on the web interface and on the server, it's 53min but the vehicle is moving so it should be 0min ... I don't really know what can be the problem

cordially...

Anton Tananaev 4 years ago

Vehicle is moving in the app? Or you just saying that it should be updating? Have you done troubleshooting? Please provide results.

franck kaze 4 years ago
  • yes the vehicle is moving
  • but it doesn't update in real time. if i could i would take a screenshot
  • I did not do a troubleshooting, I do not know how it is done ...
Anton Tananaev 4 years ago

Have you read documentation before asking for help?

franck kaze 4 years ago

yes

franck kaze 4 years ago

but I did not see the solution ...

Anton Tananaev 4 years ago

OK, so in the documentation we have a troubleshooting guide. Please provide steps that you followed and results based on that guide.