mobile app - upgrade issue

Niko Lync 7 months ago

After installing a new version of the mobile application on the phone (android), the currently used server is changed to a demo server and a login prompt appears. Is this a known problem?

A manual change of the server is required, but it is not visible at first glance and users try to enter a login and password that, for obvious reasons, do not work because the server is incorrect.

Anton Tananaev 7 months ago

Are you using iOS or Android? The server shouldn't change, but yes, there's no server selection screen anymore. You just land on the login screen. There should be a tooltip on the server change button though.

Niko Lync 7 months ago

Of course, we're talking about the official version from the Android Play Store.

Niko Lync 7 months ago

The server changes in many cases that I know about from people who installed the update. I tested it on my own phone and after the update I also saw the login prompt and the set server was the demo server.

Anton Tananaev 7 months ago

That's not intended, but you should still be able to change it.

GPS1 7 months ago

Same issue, all my customers call-me because cant login anymore , i have to sent to whatsapp to anyone who call instructions about how to reinstall and change server address .
I dont see any benefit from this traccar manager update , just thousants frustrated peoples losting time and temporar losting access to tracking system .

Can be fixed?

Kind Regards,

GPS1 7 months ago

Today i helped 26 costumers to change the address of the server on the Traccar Manager .

The last Traccar Manager dont have button for confirming the changes , so most of costumers cant change the address from demo.traccar.org to other server address .

Traccar manager need a new update to make easyer changing the server .

Anton Tananaev 7 months ago

The issue with the change back to demo should already be fixed in version 5.0.1.

As for making it easier to change, I believe it is already pretty easy. If you have some specific suggestions, happy to hear.

GPS1 7 months ago

Is not about to change back to demo , is about changing from demo to other address.

The last Traccar Manager dont have button for confirming the changes , so most of costumers cant change the address from demo.traccar.org to other server address .

Please see image attached about missing confirming button , changes cant be confirmed , the only button is CANCEL .

chobi 7 months ago

yes same issue here , after update de traccar manager lost the configuration , we have to chance de server again , and no button to confirm

Anton Tananaev 7 months ago

What version?

GPS1 7 months ago

The new vesion of Traccar Manager have now SAVE button to confirm changes .

People have phones who do auto update for all applications including Traccar Manager .

The bigest issue is this : After updating the Traccar Manager they cant login . After update data stored before update is gone : server settings, user ,password .

Doing this update You disrupt access for thousants of users , and you put at work all traccar servers administrators to explain and give informations to the users about how to restore access to the tracking system via Traccar Manager .

I want to know if traccar team created this issue to force servers administrators to pay some money to traccar team .

Kind Regards,

Anton Tananaev 7 months ago

What version?

Anton Tananaev 7 months ago

GPS1, the questions you're asking seems to indicate that you completely ignored all the comments in this thread. I recommend you read it carefully first.

Angelo a month ago

GPS1

If You don't want to have this issues with updates it's best to deploy your own version...