Notification issue (dont recive)

emitar 2 years ago

Hi,

I have a fresh installation (Linux x64 - version 6.2) because I tried everything I could think of and wanted to start with a clean app and database (MySQL).

I am not receiving notifications (Telegram/mail). Test notifications work fine. I am using only enter/exit geofence notifications. I can see the car on the map and track its movements.

Geofence area is set as a polygon.
In settings -> devices (using Wanway Tech S20) -> connected -> set geofence, notifications.
In reports -> events, I see entries for 'enter/exit' geofence but I also see a lot of entries for 'alarm sos' (I'm not sure what this is, could it be causing the problem?).
I have been using Traccar for a couple of months (maybe a year now) without any issues. I don’t remember what change on the VPS/app caused this problem. I don’t know what kind of information you need to help me, so please let me know what you need.

Thank you!

Anton Tananaev 2 years ago

Have you checked logs for errors?

emitar 2 years ago

Nothing special. Change to: <entry key='logger.level'>all</entry> and try to catch something. Any suggestions on what I should particularly pay attention to?

Anton Tananaev 2 years ago

I definitely do not recommend changing to logger.level all. All relevant logs should be visible by default.

emitar 2 years ago

Thanks for answers. Check today events and logs.

Raports -> events:
09.06.2024 11:23:54 Opuszczono obszar monitorowany = (polish leave geofance)
09.06.2024 12:50:35 Wkroczono w obszar monitorowany = (polish enter geofance)

Logs:

2024-06-09 12:23:02  INFO: Event id: XXXXXXXXXXXX, time: 2024-06-09 12:23:02, type: alarm, notifications: 0
2024-06-09 12:23:02  INFO: [Td1aa7234] id: XXXXXXXXXXXX, time: 2024-06-08 21:29:37, lat: ZZ.56894, lon: YY.38514, speed: 10.8, course: 266.0
2024-06-09 12:23:02  INFO: [Td1aa7234: gt06 > 46.AA.AA.AA] 78780513000b46ab0d0a
2024-06-09 12:23:03  INFO: [Td1aa7234: gt06 < 46.AA.AA.AA] 787822221806090a1635c005dac7df01f8f68100050a0104060fca00b3c7000000000c3bc70d0a
2024-06-09 12:23:03  INFO: [Td1aa7234] id: XXXXXXXXXXXX, time: 2024-06-09 11:22:53, lat: ZZ.56894, lon: YY.38514, course: 266.0
2024-06-09 12:23:03  INFO: [Td1aa7234: gt06 > 46.AA.AA.AA] 78780522000cee660d0a
2024-06-09 12:23:04  INFO: [Td1aa7234: gt06 < 46.AA.AA.AA] 79790020940a0XXXXXXXXXXXX026006003494253589480610500649425351000dc6180d0a
2024-06-09 12:23:04  INFO: [Td1aa7234] id: XXXXXXXXXXXX, time: 2024-06-09 11:22:53, lat: ZZ.56894, lon: YY.38514, course: 266.0
2024-06-09 12:23:56  INFO: [Td1aa7234: gt06 < 46.AA.AA.AA] 787822221806090a1736ca05dab78c01f906f81314800104060fca00b3c7000000000ed19b0d0a
2024-06-09 12:23:56  INFO: Skipping notifications for old event
2024-06-09 12:23:56  INFO: [Td1aa7234] id: XXXXXXXXXXXX, time: 2024-06-09 11:23:54, lat: ZZ.56662, lon: YY.38748, speed: 10.3, course: 128.0

Something wrong with time zone?

Anton Tananaev 2 years ago

Probably. Either device configuration or server configuration issue.

emitar 2 years ago

Change the GMT settings on the device and now receive the first notifications. Let's see what happens next.

Thanks for helping. You do great work.

emitar 2 years ago

Everythink work great. Once again thx for help.