Problem registering the notification token

911GPS Colombia 2 months ago

I have Traccar running on my system. I have 23 users, of which only 14 have notification tokens. I've tried different methods like deleting the app and logging back in, logging out and logging back in, but I can't get the token to be generated. Is there a problem with the Traccar Manager app? What do you recommend I do?

Anton Tananaev 2 months ago

Are any of those users read-only?

911GPS Colombia 2 months ago

In fact, all users except the administrator have read-only access. The others have read-only access, read-only device access, and no email changes. I just ran a test with one user, leaving the default settings. But it still didn't work. All new users, and even those who already had the token, when they logged in on another device, This does not appear, and the new token is not added either.

Anton Tananaev 2 months ago

What version of Traccar are you using?

911GPS Colombia 2 months ago

V6.5

Anton Tananaev 2 months ago

I recommend upgrading first to see if it fixes the problem.

911GPS Colombia 2 months ago

Just to clarify the issue.I currently have the version of The app is version 6.13.3 and the server version is 6.5; what you suggest is updating the server version.

Anton Tananaev 2 months ago

You should never use mismatching versions.

911GPS Colombia 2 months ago

I've finished the process. I'll let you know if it's finally resolved.

911GPS Colombia 2 months ago

Greetings, Anton, the problem still persists.I updated to 6.14.4 On the server, I logged out, cleared the cache, and reinstalled Traccar Manager. But the problem persists. There are no notifications on the devices, and when I check the attributes, the notificatorTokens field appears blank.

Anton Tananaev 2 months ago

Then it likely means that the app is not receiving the notification token from the system for some reason.

911GPS Colombia 2 months ago

I'm trying to track down where it might be broken. Any suggestions or anything I could consider?

Anton Tananaev 2 months ago

I recommend checking logs.

Anton Tananaev 2 months ago

There was an issue in 6.14.4. The problem should be fixed in 6.14.5.

911GPS Colombia 2 months ago

Greetings, perfect, as soon as I complete the update I will run the tests and keep you informed.