SOS not showing in events window
Have you checked logs for errors?
Hey Anton,
Thanks for getting back to me, there are no errors in the logs, apologies I forgot to mention that I had checked them. I'm seeing all the normal traffic. The confusing part is that when I run Reports>Events>MyDevice>Show I see alarms reported in the report when I trigger an alarm.
- Which channels do you have configured in the notification?
- Is the WebSocket connected?
Ideally also provide screenshots for both.
Hi Anton,
I've configured web as the channel see screenshot:
https://www.dropbox.com/scl/fi/4xa8be5x4eoprsnlvutei/Traccar-Notification.png?rlkey=p8tp2ialhx6l4o9l2hhs2vawf&dl=0
This is what I see when I click test channels on my notification:
https://www.dropbox.com/scl/fi/7exg9orbmqldw23tuiu2q/traccar-event.png?rlkey=sunlxb5rpmlv4kgye5oomwdpq&dl=0
When a report is run against my device I'm seeing this:
https://www.dropbox.com/scl/fi/dtlm1ejec7lcja1prvew2/Reports.png?rlkey=ylrpc0vhtuz7v4gv73k1f8buj&dl=0
I have confirmed that the Websocket is connected and receiving information using Postman.
Currently I have tested this on a Windows Server (SQL backend) and a RHEL instance with the Linux installation with the same results.
The app version we are using is 7.0 FYI on Google Pixels.
I'm not sure I understand about Postman. You need to confirm that it's working in the web app.
No probs, so when I run the command ws://IP:8082/api/socket I see the following information when my device connects which leads me to believe that we are connected.
Is there a better way to check that the web app is working?
I'm asking you to check in the app, not calling the API directly from somewhere else.
Hi Anton,
No problems, when triggering an SOS from a device here is what I am seeing in web developer tools in firefox inside the traccar manager app using the websocket implementation in (https://github.com/traccar/traccar-web/blob/9bd75b29e3654e0854e3ae35741609dd24ceb218/web/simple/app.js)
No other ideas. You must be missing something.
Hi Anton,
So after a bit more troubleshooting I have installed the latest traccar into my lab with my device directly connecting to the server with no VPN or firewall in place and I get notifications working.
What I'm seeing in my production environment (devices VPN in) they are not working. I have rolled the version back to 4.15 and notifications work perfectly, after I upgrade to any version 5+ beyond after that they do not work. I'm wondering what could have changed in the code from 4.15 onwards to cause this issue? Any thoughts? Appreciate your help.
No idea. Are you sure you don't have any plugins that can mess up with the app?
Hi Anton,
Apologies only just getting back to you on this. No plugins or anything like that could block notifications (have tried several different browsers also). Weirdly I cloned the traccar RHEL VM from my lab and onto my laptop with the exact same settings and the notifications do not work even after a rebuild using the exact same settings. Something very strange is going on, will continue to troublehsoot.
Hi,
Recently I have installed a clean/new instance of traccar version 5.9, everything works perfectly except SOS notifications in the event window. I have configured everything correctly that mirrors our old instance of 4.15 notifications (which work). Here are the settings I have configured:
Notifications
Type of Notification (Alarm)>All Devices (Yes)>Alarms (SOS)>Channels
Users
Connections>Notications(Alarms SOS [1]
When a user sends an SOS I can see it generated when a report is run against the user, I can also see this in the SQL database events. When I configure the notification and run a test from the notification configuration screen that works, but I can't seem to get it working for a user.
I have even tried an upgrade of our 4.15 instance to 5.9 and that does not work either. Does anyone have any ideas on how I can get this fixed?