Why dont you check yourself what the device actually sends to your server?
You should see the incoming data in the traccar server log or through for instance listening on the server nic with wireshark or just listen on the server device port.
The log isn't logging anything from the device while it is indoors from what I can see in tracker-server.log. I'll give wireshark a go.
If you don't see anything in the log, it probably means your device does not send anything. Sounds like the manufacturer is giving you false information and you're taking it at face value without verifying.
I ran a wireshark capture and I can confirm that the devices are still sending updates to the server. Here's what wireshark is seeing for the devices with no gps signal:
#863105074610201#MT600+#0000#0#0#126#40#0#AUTOLOW#1..#072030fa20c$GPRMC,,V,,,,,,,,,,A*5C..##..
#863105074610201#MT600+#0000#0#0#143#40#0#AUTOSTART#1..#072030fa20c$GPRMC,,V,,,,,,,,,,A*5C..##..
#863105074610201#MT600+#0000#0#0#142#40#0#AUTO#1..#072030fa20c$GPRMC,,V,,,,,,,,,,A*5C..##..
#863105074610201#MT600+#0000#0#0#130#40#0#AUTOSTOP#1..#072030f5d21$GPRMC,,V,,,,,,,,,,A*5C..##..
#863105074610201#MT600+#0000#0#0#129#40#0#AUTOLOW#1..#072030fa20c$GPRMC,,V,,,,,,,,,,A*5C..##..
Traccar didn't log any of these ignition events. Is it possible it isn't logging because the packets don't have date and time?
Please provide a screenshot from wireshark.
What transport layer protocol and port are you using? And also double check if Traccar is listening on that port.
tlt2h, port 5030. I have 50 other devices running on the same protocol. Should I be using a different protocol?
If yes to both, you will see it in Traccar logs. If you don't, you're missing some important details.
I searched the tracker-server.log for the string contained in the data field from wireshark and managed to find it. It doesn't seem to be decoding it though.
Why did you tell us this?
The log isn't logging anything
I couldn't search by IP as multiple devices have the same IP. I couldn't search by device identifier as it wasn't being decoded. Now that I did the wireshark capture, I was able to search by the data from wireshark.
Saying that you couldn't find it and stating as a fact that there's nothing in the logs are two very very different things.
I apologize for the misunderstanding. What would be my next step for resolving this issue?
The next step is providing logs, but if it's not decoded, it probably means it's not fully supported currently.
Should I be moving this conversation to paid support to have the protocol implemented?
Hi,
Our traccar server is not logging any events while a device has no gps signal. We confirmed that the devices still have a cellular signal, and the manufacturer confirmed that the devices will still send any event data to the server. We want to log the ignition events. Is there a setting that we're missing in our config? We're using MT600-A.
<entry key='tlt2h.can'>true</entry> <entry key='tlt2h.extended'>true</entry> <entry key='tlt2h.includeRpm'>true</entry> <entry key='tlt2h.includeTemp'>true</entry> <entry key='processing.remoteAddress.enable'>true</entry> <entry key='event.motion.processInvalidPositions'>true</entry> <entry key='filter.enable'>false</entry> <entry key='filter.invalid'>false</entry> <entry key='geolocation.processInvalidPositions'>true</entry>