Tracker shows online but does not update location on the platform
Why dont you look at the log?
I have already checked the logs.
The device connects normally, the protocol is identified correctly, and there are no errors in the logs (no checksum errors, no rejected positions, no unknown device messages).
The strange behavior is that when I create a new device entry for the same tracker, it starts updating positions immediately, but the original device entry never updates, even though it shows as online.
You still don't want to share logs? You provided very little real information for us to help you.
I have a vehicle tracker that shows as online and working properly, but it does not update its location on the platform.
When I register the same tracker on another device or another platform, it updates the location correctly, which suggests the hardware is not faulty.
Has anyone experienced this before?
What could cause this issue (protocol configuration, port/IP settings, device registration, server logs, etc.)?