Unable to see my device
Check following page:
Dear Anton,
Kindly guide me on how I can access tracker-server.log file
It's a regular text file.
Yes but i am unable to access it
If you can't open a text file, you probably shouldn't try to run your own server.
Dear Anton,
My server has been deployed by you and your team.
I dont have any remote access to the server
except: http://139.59.68.111
If I am unable to get remote logging. How do you expect me to open the text file?
Sorry, I missed that point. I have checked the logs and your device is using H02 protocol, so correct port is 5013. Device id should be 355488020977520.
Dear Anton,
Just received mail from support@traccar.org
I have no access to the log file.
So even if you have done a remarkable job in building traccar, I would seriously request you to kindly read the post before insulting people on forum.
I had clearly mentioned that I am paid user of traccar and the server is deployed by you and your team.
That's why i was asking of how to access the log file
Keep up the great work that you are doing with Traccar.
Regards.
Dear Anton,
Thats perfectly OK. Sometimes mistakes do happen.
I'm sorry, but I can explain the confusion. We provide variety of services, including deploying Traccar on customer's own servers. In which case it's a one-time installation fee and customers manage server on their own after that. That's what I thought you meant. Please next time make it clear that you are using server subscription.
Dear Anton,
I rectified the port number to 5013,
Unfortunately The device is still not being showed in the server
Kindly advise.
Regards.
Dear Anton,
I am paid user of Traccar.
I have got my server deployed by your team.
I have went through all the threads of the forum for configuring Chinese devices.
I have added the device in web portal.
Below is the configuration for the Chinese device send via SMS
begin123456
Reply: BEGIN,CONFIG OK
adminip123456 139.59.68.111 5001
Reply: ADMINIP,CONFIG OK
apn123456 www 99#
Reply: APN,CONFIG OK
fix060s**n123456
No Reply.
I am still unavle to see my device in server
P.S
IMEI of device:355488020977520
Identifier entered in server: 088020977520
Thanks & Regards.