Device is showing offline and won't go online
If you follow the troubleshooting guide, you should know where the issue is:
I have followed the troubleshooting guide but it still isn't working
I think you're missing the point. It should tell you exactly where the issue is.
I have tried every port there is on your site
OK, please provide steps you followed from the troubleshooting guide and the results for each step.
I checked the logs there where no hex there so i moved to step 3 i then i moved to step 5 but first checked if my ports where open and yes they where
What about this part:
Device is configured incorrectly or there is some problem with the device.
I hard reset the tracker and it still isn't showing even not in the manufacturers site so i am going to ocintact them but i have 1 more question. What does
INFO: [T6ff6558d] connected
INFO: [T6ff6558d] disconnected
mean?
it still isn't showing even not in the manufacturers site
Seems like a clear proof that there's a problem with the device. What's the reason you didn't share this information with us upfront?
Because i just saw it
Btw my manufacturer is stupid because he didn't even know how i could run it on a vm but a customer of theirs said i should use your software and made a install list for me
How can i fix the problem ?
And what does it mean?
Hi i tried everything i tried portforwarding every chinese clone port and i even tried the port 5055. All the ports are open right now, my device is also showing as offline on the manufactuers site after the ip change with adminip123456 myip. i have the CJ740-66615 my manufactures site is gpscj.net. Please help there also is no hex showing in the logs btw.