not receive schedule report

Zuhairi8 months ago

Hi,

i'm using Traccar release 5.8 on Windows however we are facing an issue on the schedule report.
The schedule report was not sending anything to the user.

below is how we create a schedule report

  1. we have configured a calendar for a device daily report
    https://ibb.co/LCm0Q86

  2. we select schedule report
    https://ibb.co/V2hMvSh

  3. the schedule report has been created
    https://ibb.co/xgjn00C

i've checking on the logs and so far there is no error found and i can confirm that the smtp configuration is working as we unable to received manual email report

do we miss anything on the schedule report configuration?

Anton Tananaev8 months ago

It won't work like that. You have to have a gap between events in the calendar.

Zuhairi8 months ago

Hi Anton,

what do you mean with the gap between events in calendar?

Anton Tananaev8 months ago

Your calendar events should have gaps between them. That's when a report will be generated.

Zuhairi8 months ago

does the gaps was the estimating server processing time?

so what was the best time gap for creating daily & monthly report.

paulo andre jannke8 months ago

Anton!!

Do you have a model or print of this calendar configuration? Well I'm in the same situation

Anton Tananaev8 months ago

The gap should be at least 15 minutes.

paulo andre jannke8 months ago

Would it work like that?

https://prnt.sc/8U7Ejwgj_YzE

Anton Tananaev8 months ago

It should, but you will get a report only for 15 minutes.

paulo andre jannke8 months ago

So would you receive it within 24 hours? Is the configuration correct?

https://prnt.sc/mD43Nvy1X5yO

Anton Tananaev8 months ago

No, it's not correct. You don't have a gap. Where is the gap on your last calendar?

Zuhairi8 months ago

Hi Anton,

yesterday i try again to create a daily report using this setting
https://ibb.co/TLqwQG7

and i successfully get a schedule report sent to me on 11:59pm
https://ibb.co/9vRkfKs

As from the received reports, it was showing a full day data from 00:00 to 23:59.

Can i confirm that the selection duration from/to is actually time for the system going to start process the reports.
The correct report data duration is actually on the Recurrence section either user select once, daily, weekly or monthly
https://ibb.co/TLqwQG7

Cristian2 months ago

Zuhairi, Were you able to get the scheduled reports to work?