suddenly no more recording

woodie 2 years ago

Hello,
our server has been running for over a year without any problems or dropouts. For about 2 weeks there has been a sudden failure of the recording. This means you can log in to the website and see all devices, but no new coordinates will be recorded.
It runs on a Windows Server 2012 R2 and with Maria DB 10.5.16. Here is the log file, from 00:37 the recording was stopped.

tracker-server.log

Where is the problem?
What else can I test/try?

Anton Tananaev 2 years ago

The transfer you requested has been deleted.

woodie 2 years ago

Where should I Upload it?

Anton Tananaev 2 years ago

That's up to you.

woodie 2 years ago
Anton Tananaev 2 years ago

It seems like you're not using the standard logging level, so there's too much noise and not possible to understand what's going on.

woodie 2 years ago

Unfortunately, nothing can be seen in the standard log level:

2023-07-24 14:19:42  INFO: [Tc19b355a] id: 868683026742696, time: 2023-07-24 14:19:40, lat: 52.49500, lon: 13.71043, speed: 5.5, course: 39.4
2023-07-24 14:19:42  INFO: [Tb64469f1: gps103 < 80.187.118.228] 696d65693a3836343839353033343734333036302c747261636b65722c3233303732343134313934352c2c462c3132313934352e30302c412c353233382e32373438332c4e2c30313334342e36313634342c452c332e3036332c3132352e34363b
2023-07-24 14:19:42  INFO: [Tb64469f1] id: 864895034743060, time: 2023-07-24 14:19:45, lat: 52.63791, lon: 13.74361, speed: 3.1, course: 125.5
2023-07-24 14:19:43  INFO: [T48da4012] disconnected
2023-07-24 14:19:43  INFO: [T06ae5de9] connected
2023-07-24 14:19:43  INFO: [T06ae5de9] id: ffffffff-c3e9-ca1c-ffff-ffff9f6971b4, time: 2023-07-24 14:19:26, lat: 52.77958, lon: 11.26575, course: 0.0, accuracy: 6.1
2023-07-24 14:19:44  INFO: [Tb3e34e0a: gps103 < 80.187.116.51] 696d65693a3836383638333032363531363338392c747261636b65722c3233303732343132313934372c2c462c3132313934322e3030302c412c353233362e343639362c4e2c30313333372e343831392c452c302e30302c303b
2023-07-24 14:19:44  INFO: [Tb3e34e0a] id: 868683026516389, time: 2023-07-24 14:19:42, lat: 52.60783, lon: 13.62470, course: 0.0
2023-07-24 14:19:44  INFO: [T57c7a3da: gps103 < 80.187.118.145] 696d65693a3836343839353033323535383630312c747261636b65722c3233303732343134313934372c2c462c3132313934372e30302c412c353233362e34383531362c4e2c30313333372e34393637332c452c2c3b
2023-07-24 14:19:44  INFO: [T57c7a3da] id: 864895032558601, time: 2023-07-24 14:19:47, lat: 52.60809, lon: 13.62495, course: 0.0
2023-07-24 14:19:45  INFO: [Td2e0555a: gps103 < 80.187.117.189] 696d65693a3836343839353033323835343836392c747261636b65722c3233303732343134313934372c2c462c3132313934372e30302c412c353232392e35393831332c4e2c30313334332e30393437392c452c302e3134312c303b
2023-07-24 14:19:45  INFO: [Td2e0555a] id: 864895032854869, time: 2023-07-24 14:19:47, lat: 52.49330, lon: 13.71825, speed: 0.1, course: 0.0
2023-07-24 14:19:45  INFO: [T8b9384a5: gt06 < 80.187.119.220] 78781f121707180c132fca05a4e69c01763e1833350e01060137200068ab005606470d0a
2023-07-24 14:26:37  INFO: user: 15, action: login, from: 80.187.84.181:3190
2023-07-24 14:26:51  INFO: user: 15, report: route, from: 2023-07-24 13:26, to: 2023-07-24 14:26, devices: [173], groups: []
2023-07-24 14:26:51  INFO: user: 15, report: events, from: 2023-07-24 13:26, to: 2023-07-24 14:26, devices: [173], groups: []
2023-07-24 14:32:09  INFO: user: 15, action: login, from: 80.187.119.175:16069
2023-07-24 14:39:33  INFO: Operating system name: Windows Server 2012 R2 version: 6.3 architecture: amd64
2023-07-24 14:39:33  INFO: Java runtime name: OpenJDK 64-Bit Server VM vendor: Eclipse Adoptium version: 17.0.6+10
2023-07-24 14:39:33  INFO: Memory limit heap: 1536mb non-heap: 0mb
2023-07-24 14:39:33  INFO: Character encoding: Cp1252 charset: windows-1252

at 14:19:45 was the last recording, then only logins are possible, but no more recording.
at 14:39:33 I restart the service

Anton Tananaev 2 years ago

All the important stuff is logged with the standard logging level. Have you done the troubleshooting steps?

woodie 2 years ago

Ok in the standard logging level I only see that the last position was recorded at 14:19:45, after that only user logins are logged.
But unfortunately I don't see why Traccar no longer processes the incoming positions.
In the detailed log, you can see that many exceptions are thrown, unfortunately I can't explain what they mean.

Do you mean https://www.traccar.org/troubleshooting/ ? Yes, I've already looked at these.

Anton Tananaev 2 years ago

If you've already done the troubleshooting, you should have a pretty good idea on where the problem is.