Traccar Client on Huawei with no Google Apps

Jorge Blanco 4 years ago

HI, I have been use Traccar server and Client for a long time, and it is a great app, thank you.
I used it with a different GPS devices and phones. About 3 days ago I changed Huawei phone from P20 (with google app) to P40 (no google app) and the Traccar Client does not send update location. I follow client troubleshooting guide and everything is OK, I checked the phone configuration about location permission and is OK, the battery permission and ok. I have been use this app many during many years, but I really don't know what is the issue this time. Anyone else with this problem.

Anton Tananaev 4 years ago

Please post details for each step from the troubleshooting guide.

Jorge Blanco 4 years ago

I check status screen in the Traccar Client app
I don't see "location update" messages so, check step 2.
The accuracy in the app is set to medium, check step 4.
The phone has wifi connection and Internet access
I check system settings and the app has always location permission, battery use permission, and network (wifi and phone data permission)
I check system settings and location service are enable.
On Android I check that network location provider and it is enabled

If I open other app that use GPS, works Ok.
On Huawei P20 traccar client works ok, the problema is on P40. The conf in both phones are the same.
In P40 I downloaded the traccar client on Huawei AppGallery not from Google Play Store.

Thank you for you help.

Anton Tananaev 4 years ago

We never published our app on Huawei AppGallery. Are you sure it's an official app? Why not download it from our website?

Jorge Blanco 4 years ago

Great I dowloaded the app from traccar website and now everything is ok, I see location update and works great.
Thank you for your time and your help.

B.R.