Heartbeat and data sending do not work if the app is in the background
I have tested the same scenario: I installed version 10.0.7, but the issue persists with the same error behavior.
I also deleted and reinstalled the app, but there was no improvement.
The tracking behavior remains unchanged: location updates are only sent approximately every 5 minutes.
Additionally, the app only transmits data when the iPhone is unlocked and the app is open in the foreground.
How is the application set up?
For me:
Location accurary: Highest
Distance: 200
Interval: 5
Angle: Disabled
Heartbeat: 60
Offline buffering: ON
Stop Detection: Off
For me, reinstalling solved the problem.
my settings:
Location accuracy: High
Distance: 10 meters
Heartbeat: 120 seconds
Offline buffer: Enabled
Stop detection: Disabled
Fastest interval: This setting no longer exists in the current version.
all other like Angle,... I do not see in iOS
How is it possible that you have different menu items in the same version?
Which menu items are different?
Yesterday I recognised that when I changed accuracy from high to highest the additional parameter like angle or interval appeared
Interval was set per default to 300 seconds the mentioned 5 minute interval I see in the logs
May this parameter are also active in accuracy mode high even when they are not shown
I will test today
Short feedback
When I use accuracy highest it looks like that it works
In case I switch back to accuracy high I see again the 5 minute interval in the logs and in the upload
What are the full settings? And what exactly is in the logs?
Then it probably wasn't the reinstallation that solved the problem for me either, but the fact that I also changed the accuracy from High to Highest.
Previously, there were only three options: Low, Medium, High.
In the new program, the interval value is 300, but we don't see this unless we set the accuracy to Highest. But how were we supposed to know this?
Does it really make sense to have 4 options within the Accuracy menu? I guess everyone has it set to the most accurate one anyway.
These are the settings with Location Accuracy set to Highest.
With this configuration, the app use the parameters shown below, resulting in location updates every 10 meters / max. every 2 seconds,
These are the settings with Location Accuracy set to High.
With this configuration, the Distance setting appears to be ignored, as I only receive a location update approximately every 300 seconds, regardless of movement.
Both Android and iOS systems take those parameters as suggestions, so it's not guaranteed values.
I understand now. Thank you very much!